Well its 5 months now of buying my Maruti EECO and the ordeal is still not over. I like to share my entire experience till date and be a judge yourself.
I had a Maruti 800 5 speed top end model of 2000. 10 year old car so decided to move on since in last 5 years virtually had repaced half of the car parts and still it needed more.
So decided to replace it with a new car and family chose the Maruti Suzuki Eeco to suite best for our requirements.
Well so in April visited Maruti Suzuki showroom of Chowgule Industries at Ambegaon in Pune. The guys were courtious but my experience with Pandit Auto, Tilak Road Pune was pretty bad since those buggers really didn’t care.
So 1st week of May gave my cheques to Chowgule Industries Pune the authorized dealer for Maruti Suzuki.
I was given a ransom offer. Literary speaking it was so…
Trade in your old car and we will give you the new car in 15 days or wait for 2 months if you don’t. Well that’s the reason why Maruti Truevalue has cars to sell.
I don’t like loan so had saved money for the new car for over 3 years. I was offered a pathetic 45,000 for my Maruti 800 but was forced to go for it because I needed delivery fast.
Paid the full amount minus the 45000 for my trade-in and to my surprise they arranged for my eeco within 3 days of full payment. for a car which has over 2 months waiting !!! fellow at Maruti Suzuki sure are cheating their customers to use the full money before the car delivery.
I chose the 5 seater version because it had A/c not the one with CNG because they charge 1 Lakh extra bloody hell… I got CNG fitted outside for Rs.28000.
I was insisting on ICICI Lombard for the car policy (big mistake)but they insisted on Royal Sundaram because they got better commission.
Maruti Eeco is a pretty powerful car. It went to a fellow in Pune Mr. Milind Date of Minda Enterprises for CNG fitment.
This bugger turned out to be another night mare.
* This fellow gave me a quote of 27000 but on billing charged 28000.
* He fitted a standard CNG flange which pinches the air pipe giving very less air input so car delivers less power.
* To compensate he actually removed my car’s air filter (was driving it for 2000 kms without it !!!)
* I had to buy a modified flange for Rs. 600 took it to him and got it fitted after which the air intake improved .
* It took over 1 1/2 months to get the CNG stamping on the RC book.
* He fitted the CNG in-let valve in such a position that it was very difficult to fill gas at the CNG station so had to force him to change the inlet position.
* He gave false info as the 65ltr tank will fit in 12 kgs of CNG while max is just 9.3 kgs !!! but barely fills enough to travel 130 kms on Mumbai Pune Express way with A/C on.
* It takes 1 hour on an average to fill CNG in my car due to high priority to Autorickshaw drivers.
* Its never full 9 kgs its always anywhere from 6 to 8 kgs of CNG depending on the pressure.
Coming back to the point. My Maruti 800 was of Mumbai RTO and at the time of trade-in was told the transfer RC and other stuff will take 2 months so didn’t give attention.
After 2 months I contacted Chowgule Industries for my transfer RC since i need to put a No Claim bonus for my new car. 10000 bucks of insurance after the NCB comes down to 6000. The fellow whom i did paperwork starting giving me stupid standard replies. He even refused to disclose when my car was sold by Maruti Truevalue and to whom.
So had to visit the Chowgule Industries 7 love showroom at Pune and buggers told me after venting my anger that its sold in Satara.
I was given a lot of standard replies and finally after 4 months !! was given a RC reciept. It took it to ICICI Lombard General Insurance but those idots wanted the copy of the Transfer RC and not just the reciept. It had to go to their office 3 times and each time was given a cold shoulder.
After 5 months !!! i came to know that some agent bought my car in Pune and sold it to an agent in Satara who sold it to a fellow in Karad. Since my car had 5 months of insurance left he purposely delayed the transfer and the guys at Maruti Truevalue were hand in glove with these guys all the time and i was kept in dark.
Finally just days before the insurance expiry i got numbers of all the agents involved and started aggressive followup and finally got the fax of transfer RC.
Armed with this document went to ICICI Lombard office in Pune and asked them to process the NCB reserving letter. This time i was agressive and insisting on processing it. They wanted me to give details like telephone number of owner, the new insurance policy, Maruti Truevalue agent who sold it and what not.
I had to yell at that girl who gave me cold shoulder 3 times before {[t was my day
] . I don’t know the fellow whom the car is sold. I don’t care if the insurance policy is renewed (still the policy had 10 days to expiry). Looking at my attitude she issued the NCB letter the next day.
Do you think the Maruti Suzuki’s Chowgule Industries would stop at that ? Hell NO there was more in store for me.
I took this NCB letter to Chowgule Industries Tawde colony office in Pune to submit the letter and pay for adding the CNG fitting to my insurance policy.
There I met with a representative called Archana who said since the new car is already 5 months you should claim for NCB during renewal.
I was fuming with rage !!! They forced to do an exchange. They delayed in giving me the Transfer RC and now they refused to take the NCB for my new car stating its valid for next 3 years !!!
She went back to her desk and came back asking do you want to encash NCB. Well I say hell yess !!! I had already did a big mistake of not claming insurance for all these years atleast I would get 4500 back atleast.
she again went to her desk and came back asking me to write an application letter to encash NCB but this time she said I will get 4500 bucks back from the new policy plus 50% discount on my renewal. What the hell was it when she asked me to claim it next year instead of this one ?
Finally my agonizing ordeal seeming to be coming to an end. Hope there is nothing more in store for me.
I don’t want to draw any conclusion. You have read my ordeal so draw your own conclusions.
cya
Dharmanath
Share on Facebook
VN:F [1.9.13_1145]
Rating: 0.0/10 (0 votes cast)
VN:F [1.9.13_1145]